Returns, Refunds & Exchange Policy (India)

At Bella Noches, we’re committed to offering premium-quality lingerie with a smooth shopping experience. Since lingerie is an intimate product, we follow strict hygiene standards for all returns.

✅ Return & Exchange Policy (Non-intimate items)

You can return & exchange non-intimate items within 7 days of delivery if they don’t meet your expectations. Simply raise a return or exchange request within this 7-day window by mailing our team at support@bellanoches,com. Please ensure the product is unused, unwashed, and in its original condition with all tags intact. Once approved, we’ll guide you through the next steps to make the process smooth and hassle-free.

Please note that intimate wear items are non-returnable and non-exchangeable, in line with hygiene and safety standards. We request you to review the product details carefully before placing your order.

How to Request a Return / Exchange

To raise a return request, contact us with:

Order ID
Reason for return
Photos (if applicable)

📩 Email: support [at] bellanoches [dot] com
🕒 Support Hours: Monday to Friday, 10 AM – 5 PM (excluding public holidays)

Refunds

Once we receive and inspect your returned item, your refund will be processed within 7 business days and credited back to the original payment method.

Refunds will be issued only after:

The item passes quality inspection
Packaging, tags, and condition are verified

Return Method & Cost

Returns are accepted by mail/courier
Return label is free and will be shared/arranged by our team
No restocking fee is charged

Shipping & Cancellation Terms

Orders are usually processed and dispatched within 48 hours of confirmation. We offer free shipping across India on standard deliveries.

If a customer requests:

Cancellation after order confirmation
Address change after dispatch
Refusal of delivery
Any change resulting in return-to-origin (RTO) or reshipment

Then the two-way shipping charges (forward + return) and Payment Gateway Charges will be chargeable to the customer.
These charges may be:

Deducted from the refund amount, or
Collected before reshipping the parcel

COD Policy (Advance Payment)

For Cash on Delivery (COD) orders, customers are required to pay a COD advance amount at the time of confirmation. Please note that this COD advance is non-refundable if the customer cancels the order after confirmation, refuses delivery, or fails to accept the delivery at the time of arrival. This policy is in place to cover shipping, handling, and processing costs incurred once the order is dispatched.

Frequently Asked Questions (FAQs)

1. What if I’m unsure about my size?

We’re here to help! You can check our size guide on the product page or reach out to our support team via email or WhatsApp for personalized advice.

2. Why can’t lingerie items be exchanged?

Due to the intimate nature of lingerie, even minimal handling can compromise hygiene. To protect all our customers, these items are final sale.

3. What if I receive a defective or incorrect item?

In the rare event that you receive a defective or incorrect product, please contact us within 48 hours of delivery. Make sure to include clear photos of the item along with an unedited, continuous video showing the unboxing process and the defects clearly. This helps us assess the issue accurately and ensure a prompt resolution.

Once we receive the returned item, your refund will be processed and credited back to your original payment method within 7 business days.

5. How can I contact customer support?

You can reach us at:

Email ID:

Our team is available Monday to Friday, 10 AM to 5 PM (excluding public holidays).

We strive to make your shopping experience with Bella Noches seamless and enjoyable. If you have any further questions, don’t hesitate to get in touch!