Returns, Exchange & Refund Policy
At Bella Noches, we are dedicated to providing premium-quality lingerie while ensuring a smooth and hassle-free shopping experience. Due to the intimate nature of our products, we have established specific guidelines to maintain the highest hygiene standards for our valued customers.
Lingerie – Final Sale Items
For hygiene and safety reasons, all lingerie items, including babydolls, bras, panties, bodysuits, and accessories such as harnesses and straps, are final sale and cannot be exchanged or returned. To help you make the best selection, we recommend:
- Checking our detailed size guide available on each product page.
- Contacting our customer support team for personalized sizing assistance before purchasing.
Why This Policy?
Your health and safety are our top priorities. By adhering to strict hygiene measures, we ensure that every product reaches you in pristine, untouched condition. We appreciate your understanding and support in maintaining these standards.
Frequently Asked Questions (FAQs)
1. What if I’m unsure about my size?
We’re here to help! You can check our size guide on the product page or reach out to our support team via email or WhatsApp for personalized advice.
2. Why can’t lingerie items be returned or exchanged?
Due to the intimate nature of lingerie, even minimal handling can compromise hygiene. To protect all our customers, these items are final sale.
3. What if I receive a defective or incorrect item?
In the rare event that you receive a defective or incorrect product, please contact us within 48 hours of delivery. Make sure to include clear photos of the item along with an unedited, continuous video showing the unboxing process and the defects clearly. This helps us assess the issue accurately and ensure a prompt resolution.
Once we receive the returned item, your refund will be processed and credited back to your original payment method within 7 business days.
5. How can I contact customer support?
You can reach us at:
- Email ID:
- WhatsApp: +91 7430049165
Our team is available Monday to Friday, 10 AM to 5 PM (excluding public holidays).
We strive to make your shopping experience with Bella Noches seamless and enjoyable. If you have any further questions, don’t hesitate to get in touch!
